Fourth international BOBCATSSS symposium in Budapest
January 29-31, 1996.
The 4th BOBCATSSS symposium in Budapest will consist of
a plenary session and workshops.
These are the main topics and the people who are either leading a workshop
or giving a presentation:
Management & Staff | Databases | Youth | Customer Statisfaction | Electronic Publishing
Plenary session
| Name | Country | Title |
| M. Burke |  |
From rough gems to diamond managers : training quality managers for the information world |
| B. Dankert |  |
Quality of information services to the youth. |
| J. v/d Walle |  |
Quality of databases. |
| M. Wheeler | USA | Library staff development for a new millenium. |
| O. Harbo |  |
Evaluation of research programs in library and information science. |
| J. Domingo | |
The quality of image scanning. |
Management & Staff
| Name | Country | Title |
| G.G. Aseyev & V.N. Sheyko |
 |
Conception of training specialists of modern information- bibliographic level in the Kharkiv State Institute of Culture. |
| A. Boekhorst | |
Survival of the fittest and the information mediating process. |
| C.G. Johannsen & I. Larsen |
|
T.Q.M. methods for designing information products and services. The
application of quality function deployment in the information sector. Different ways to organise user influence in a T.Q.M. perspective. |
| S.R. Jones | |
Modelling information requirements in the design of information provision appliances. |
| A. Mass�simo |  |
Education on quality for European information professionals. |
| G. Netting & J.W.A. Netting |
|
Managing change in a user service environment. |
| J. Nijboer & M. Swenne |
|
Managers managing: upward appaisal systems. Coaching the employee. |
| �.M. Papp & T. Markus |
 |
Is library a learning organisation? |
| J. Tcherniakova & L. van Zoen |
 |
Conditions for quality improvement in East-European libraries. |
|
||
| B. Zurawski |  |
Problems in teaching on electronic information resrouces. |
Networks & Databases
| Name | Country | Title |
| G.G. Aseyev & V.V. Karnaushenko |
|
Knowledge representation of plasma physics. |
| A. Brozek |  |
Analysis of databases created and/or used in libraries in the Czech Republic. |
| D.J. Farace & I. de Heer |
|
Design and development of grey literature resources |
| L. Gombos |  |
The CIKK database |
| T. Koltay | |
Quality on the Internet: who decides? |
| P. Muranyi | |
Hungarian librarian journals in information science databases |
| G. Sebestyen | |
A Hungarian experience with Dialog |
Quality of Youth Information Services
| Name | Country | Title |
| F. Gruler & S. Kr�ger |
|
Quality standards of library services to children in Germany. Theory and practice. |
| I. Glashoff | |
Teenage libraries in Germany. |
| M. Rzasa | |
Youth and information in Poland since 1989. |
Customer Satisfaction
| Name | Country | Title |
| R. Audunson |  |
The concept of quality: myth or reality. |
| D. Kalydy | |
Quality services to the students of the Central European University (CEU) Library, Budapest, Hungary. |
| G. Kovacs | |
Library campaign to promote library service. |
| C. Lavell | |
Improving the information services of the library of The society for the preservation of nature in the Netherlands : quality improvement and customer satisfaction. |
| N.O. Pors | |
Expectations and perceptions: an analysis of students attitudes to library systems. |
| G. Tsessarskaya | |
Advertising & PR as a method of creating and supporting demand for the library services. |
| S. Virkus | |
Customer satisfaction in a business information environment. |
| V. Zagumennaya | |
Reference information service in the National Parliamentary Library of Ukraine. |
Electronic Publishing
| Name | Country | Title |
| E. den Boef | |
|
| C. Kluiters | |
|
| B. Loughridge | |
Factors affecting the evaluation of rapid document delivery and electronic awareness services in academic libraries. |
| W. Luyendijk | |
Subscription agencies: fewer, tougher, more agile - and beleaguered. |
| J. Susol |  |
Network publishing - its communication advantages and risks. |
| G. Waters | |
Tradition and innovation; the changing world of the library and the periodical agency. |